If you are having problems placing an order or with an order you received please contact our Online Customer Service department at firstname.lastname@example.org
Our online customer service hours are:
Monday – Friday 12:00pm to 8:00pm EST
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day. Please See Terms and Conditions at the bottom of this page.
Welcome to the The Studio AM website
Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
We may change, move or delete portions of, or may add to, our Site from time to time.
Most the Studio AM products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.
Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify email@example.com. You will receive an an email from firstname.lastname@example.org when your order has been confirmed.
PRICES, SHIPPING & HANDLING CHARGES
All orders are shipped USPS or UPS. Rates are calculated through USPS or UPS calculator. International orders are shipped USPS. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All customers will be taxed at a rate of 7.00% Please contact email@example.com if you have any questions.
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
NO REFUNDS. EXCHANGE ONLY within 10 days from when shipment is received. All exchanges dependent on existing stock. Notice must be given to firstname.lastname@example.org within 2 days for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned.
Domestic customers are financially responsible for shipping the item back to Studio AM for the exchange. International customers are financially responsible for shipping the item back to Studio AM for the exchange, as well as for shipping the exchanged item back to their respective country.
Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.
In some instances, Studio AM reserves the right to institute a $4-8 restocking fee, per item, when said items must be refunded against the above stated Return Policy.
*ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Studio AM collectively, and its subsidiaries and/or affiliates (“Studio AM”). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Studio AM.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Studio AM on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Studio AM’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Studio AM of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Studio AM will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Studio AM is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Studio AM may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Studio AM may use your information for marketing and promotional purposes.
Studio AM’s COMMUNICATIONS TO YOU
You agree that Studio AM may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Studio AM products or services, or for such other purpose(s) as Studio AM deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Studio AM SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on Studio-AM.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Studio-AM.com purchase you may return it with your invoice to any Studio AM store or by mail. Please see our Return Policy.
You agree to defend, indemnify and hold Studio AM harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Unless otherwise specified and except to the extent Studio AM products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Studio AM products and services available in the United States and select foreign markets. This Site is controlled and operated by Studio AM from its office in Homestead, Pennsylvania.
This Agreement shall be construed in accordance with the laws of the State of Pennsylvania, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Pennsylvania, County of Allegheny.
TERMINATIONThis Agreement is effective unless and until terminated by either you or Studio AM. You may terminate this Agreement at any time. Studio AM also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Studio AM’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Studio AM, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.